Portable Supplemental Term Life Rate Increase Frequently Asked Questions 

Look over the information below for helpful details regarding online policy management and questions about your Hartford rate change.

 

Frequently Asked Questions

 

Why did I get this letter?

The Hartford has increased premium to ensure adequate funds are available to continue paying claims for our members.

 

Does this impact my insurance coverage?

There is no change to the benefit amount of your policy. Only your premium amount is changing.

 

When does the rate increase take effect?

The increase will be reflected on your next bill or automatic payment withdrawal. 

 

When is my premium due?

Your due date has not changed.  If you receive paper bills, a billing statement from The Hartford will arrive approximately 30 days prior to your due date. If you pay by electronic funds transfer (EFT), the draw date from your account will not change. You can easily review your policy online by visiting our self-service portal at www.selmanco.com/eService. More information on the self-service portal is available at the top of the right-hand side of this page.


How can I update my banking EFT information?

You may visit our self-service portal, and update your EFT information there.

Or, please complete an EFT form, and send it in with a copy of a voided check. You may fax, email or mail this form. If you send the form by mail, please send it to The Hartford Administration, PO Box 43786, Cleveland, OH 44143-0786. 

 

How can I pay for my premium?

You can elect to pay your premium online by visiting our online service portal at www.selmanco.com/eService. To register, you will be asked to provide your policy ID number, zip code and date of birth.

You may also pay by check or money order by remitting your payment with the stub included on your invoice.

 

What if I pay with online banking?

If you pay your premiums online, you will need to update your account with the new premium amount. 


What if I need to file a claim?

Please accept our sincere condolences for your loss. Please contact our service center at 866.660.2069. Hours of operation are Monday through Friday from 9 a.m. to 7 p.m. ET.


Can I change my beneficiary?

Yes! You can update your beneficiary designation by simply printing off and signing this beneficiary election form. Please mail the completed and signed form to The Hartford Administration, PO Box 43786, Cleveland, OH 44143-0786. 

 

What are my options?

  • Pay the new premium on your next billing statement or automatic bank withdrawal, and your coverage will remain in active.

  • If you choose to cancel, you must contact us immediately to request a cancellation of bank withdrawal. If you pay by paper check, do not remit premium and your policy will terminate at the end of your 30-day grace period.


Manage Your Policy Online Through Our eService Portal

1. Go to SelmanCo.com/eService

2. If you are new to our online service, locate First Time? and click on the link Create an Account

3. First time users will be prompted to enter the following information:

    • Policy Number example: (your policy # is: [P000000001])
    • Valid five-digit Zip Code
    • Valid Date of Birth 

4. Once you have completed the required fields, click on the button labeled Submit

5. Upon initial registration to the Website, you will be prompted to create an account and establish your Login ID and Password

6. If you already have an account, there are no changes. Simply login with your current username and password. 

Request for Change Form

If you would like to terminate coverage or change the name or address associated with your policy, you can do so by completing this form. Please mail this form to The Hartford Administration, PO Box 43786, Cleveland, OH 44143-0786. 

Contact Us 

Please reach out to us with any questions by completing the form below. In your message, please specify whether you would like a follow-up through email or by phone. We will contact you within 5 business days.