Have you received this notification letter?
Please note: The telephone number referenced in your original letter has been updated, and the correction is shown in the document linked above.
Why am I getting this letter?
The Hartford acquired and became the administrator of Aetna’s Group Life and Disability business.
Does this impact my insurance coverage?
There is no change to your valuable insurance coverage! Your premiums are not changing.
What is my coverage?
Your original Aetna issued policy has not changed. Please refer to your original policy documents.
When is my bill due?
Your paid to date has not changed, and you will receive a billing statement from The Hartford approximately 30 days prior to your due date. You can easily review your policy online by visiting our self-service portal at www.selmanco.com/eService. More information on the self-service portal is available at the top of the right-hand side of this page.
How can I update my banking EFT information?
You may visit our self-service portal, and update your EFT information there.
Or, please complete an EFT form, and send it in with a copy of a voided check. You may fax, email or mail this form. If you send the form by mail, please send it to The Hartford Administration, PO Box 43786, Cleveland, OH 44143-0786.
How can I pay for my premium?
You can elect to pay your premium online by visiting our online service portal at www.selmanco.com/eService. To register, you will be asked to provide your new policy ID number, zip code and date of birth.
You may also pay by check or money order by remitting your payment with the stub included on your invoice.
What if I pay with online banking?
If you pay your premiums online, you will need to reference your updated policy ID number.
What will my bill look like?
Your bill will come in a regular white envelope and reference The Hartford in the return window. You can see a sample copy of a bill here.
What is my policy ID number?
Your 9-digit policy ID number will remain the same with the addition of a leading letter “P” (PN000000001). Please note that if you pay online, you will need to reference your updated policy ID number.
I need to file a claim.
Please accept our sincere condolences for your loss. Please contact our service center at 1-877-665-6733. Hours of operation are Monday through Friday from 9 a.m. to 7 p.m. ET.
Can I change my beneficiary?
Yes! You can update your beneficiary designation by simply printing off and signing this beneficiary election form. Please mail the completed and signed form to The Hartford Administration, PO Box 43786, Cleveland, OH 44143-0786.
1. Go to SelmanCo.com/eService
2. Locate First Time? and click on the link Create an Account
3. First time users will be prompted to enter the following information:
4. Once you have completed the required fields, click on the button labeled Submit
5. Upon initial registration to the Website, you will be prompted to create an account and establish your Login ID and Password
If you would like to terminate coverage or change the name or address associated with your policy, you can do so by completing this form. Please mail this form to The Hartford Administration, PO Box 43786, Cleveland, OH 44143-0786.
Please reach out to us with any questions by completing the form below. In your message, please specify whether you would like a follow-up through email or by phone. We will contact you within 5 business days.
Call us at 877-665-6733
The Hartford® is The Hartford Financial Services Group, Inc. and its subsidiaries, including underwriting companies Hartford Life and Accident Insurance Company and Hartford Fire Insurance Company. Home Office is Hartford, CT. The Hartford is the administrator for certain group benefits business written by Aetna Life Insurance Company and Talcott Resolution Life Insurance Company (formerly known as Hartford Life Insurance Company).